Please watch our video tutorial on how to fold down the tent!
Your Questions, Answered.
Still have questions? Email us at info@little-cubs.com
How do I fold down the Little Cubs Pop-Up Pool Tent?
How long will my order take to arrive?
All orders are processed daily and aim to be dispatched the same day they are placed (orders placed after 5pm NZT will be collected on the next working day)
Urban New Zealand deliveries aim to be delivered in 1-3 working days. Rural addresses can take a few days longer.
Orders to Urban Australian addresses aim to be delivered in 6-10 working days. Rural addresses can take a few days longer.
Covid-19 lockdowns imposed by the government can occasionally add delays, however we haven't seen many delays in delivery times, but please keep this in mind.
During the build up to the Holiday season there may also be slightly longer delivery times.
Please see our shipping policy for more information on this.
What age are your products suitable for?
For most of our water based products we recommend 6 months + with full time supervision.
For the Little Cubs Pop-Up Pool Tent we recommend 6 months and up but another good indicator is when the baby can confidently sit up on their own. However some parents have used it with younger babies, laying them down and holding their head out of the water, allowing them to kick and splash around!
However older babies and toddlers is what we recommend!
Are you products child friendly?
Yes, absolutely! We're parents too and we wouldn't sell anything that we wouldn't use with our own little cubs!
All of our products are made from toxic free materials. Water resistant and have an SPF50 UV rating.
It is important to note that when using our water based products, children under the age of 10 should supervised at all times. Kids and particularly babies can drown in just a few centimetres of water. Please take caution when letting your little ones play in the water.
I've only received part of my order?
Due to high demand some items from your order may be fulfilled and shipped from seperate facilities meaning you may receive one of your items before the others.
Check your order to see the fulfilment status. It's likely the rest of your order is on its way. If you haven't received all the items and are having trouble with your tracking information please contact us at info@little-cubs.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged! To help us resolve this for you quickly, please email us at info@little-cubs.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
How do I track my order?
You’ll receive an automated email with a tracking link once your order ships. You can also check the status of your order on our websites track your page.
I placed an order but haven't received a confirmation email?
You’ll have receive an automated email confirming your order immediately after the order has been placed. Occasionally these emails end up in the junk / spam folder. Please check this folder for any emails from us. If the email isn't there please contact us at info@little-cubs.com
Can you use the Little Cubs Pool Tent on grass or a flat surface?
Yes! They can be used in your backyard, a flat surface or on grass! The way we recommend to use it is to prop the base up a few cm by putting something underneath the sides, this way you don't have to dig a hole in your garden and can pack it up easily after use!
However our customers usually come up with creative ways to make it work for them! Some people have even used it as a sandpit!