Frequently asked questions

FAQ

How do I fold down the Little Cubs Pop-Up Pool Tent?

Please follow this tutorial:

Can you use the Little Cubs Pool Tent on grass or a flat surface?

Yes! They can be used in your backyard, a flat surface or on grass! The way we recommend to use it is to prop the base up a few cm by putting something underneath the sides, this way you don't have to dig a hole in your garden and can pack it up easily after use! 

However our customers usually come up with creative ways to make it work for them! Some people have even used it as a sandpit!

How do I track my order?

You’ll receive an automated email with a tracking link once your order ships. You can also check the status of your order on our websites track your page.

How long will my order take to arrive?

We have a 1-3 working day processing period where we pick and pack your order. However we aim to be dispatched the same day they are placed (orders placed after 5pm will be collected on the next working day)

Our shipping partners aim to have your order delivered with-in 4-10 working days.

During the build up to the Holiday season there may be slightly longer delivery times due to a larger amount of shipments.

Please see our shipping policy for more information on this.

What age are your products suitable for?

Our products are designed for toddlers and children at least one year old.

For our pool tent full adult supervision is required at all times. It is recommended for children 3+ however most of our customers use it for younger children at their own discretion.

For our audible flash cards, you can use them for children at any age or any stage of cognitive development.

For our sleep soothing plushies, it is not recommended to have these in a bed or cot of a baby under the age of one. They can be used to help the baby fall asleep, but removed from the bed or cot once the child is asleep. For older children this is less of an issue.

For our tracing pad - any age a child is comfortable drawing or learning to write.

Are you products child friendly?

Yes, absolutely! We're parents too and we wouldn't sell anything that we wouldn't use with our own little cubs! 

All of our products are made from toxic free materials and designed for maximum learning and fun!

I've only received part of my order?

Due to high demand some items from your order may be fulfilled and shipped from seperate facilities meaning you may receive one of your items before the others. 

Check your order to see the fulfilment status. It's likely the rest of your order is on its way. If you haven't received all the items and are having trouble with your tracking information please contact us at info@little-cubs.com.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged! To help us resolve this for you quickly, please email us at info@little-cubs.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

I placed an order but haven't received a confirmation email?

You’ll have receive an automated email confirming your order immediately after the order has been placed. Occasionally these emails end up in the junk / spam folder. Please check this folder for any emails from us. If the email isn't there please contact us at info@little-cubs.com