Shipping policy
When will I get my order?
We strive to process orders on the date of your purchase, however our processing time is typically 1-3 days and orders placed on the weekend or public holidays will be processed on the next working day. Orders can be shipped the same day they are processed apart from public holidays, so order cancellations are limited to a 12 hour window after your order has been placed.
Although we can not guarantee delivery by a certain date, the shipping time depends on your location, and can be estimated as follows:
- 6-10 working days (standard addresses)
- 8-16 working days (rural addresses)
Please note some of our products are classed as oversized which means the delivery time can vary.
You will receive a tracking number and link for your orders as well.
You can track your order anytime on our order tracking page.
Holiday Season Cut Off Dates
The holiday season puts a lot of pressure on shipping companies to have peoples packages delivered in a timely manor.
We've been given the following dates to use as a guide for safely receiving your order before Christmas.
Please order by 10th December.
Please note these are only guides, in the past, orders have been delivered after these dates, however you might run the risk of not receiving it before Christmas. If this is important to you, please keep this in mind when placing your order.
***PLEASE NOTE: All delivery time frames are estimates provided to us from our logistics partners we can not process refunds due to orders not arriving in any given time frame.***
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbours in case the courier left the package with them. If the shipping address was correct, and the package wasn't left at the post office or at your neighbours, get in touch with us at info@little-cubs.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. You can also check the status of your order on our website here.
If you have any questions about your tracking or shipment, drop us a line at info@little-cubs.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged.
If you purchased the Worry-Free Purchase Protection with your order - you can claim a refund from Seel Inc here: https://resolve.seel.com/sezzle
You can also contact Seel Support at support@seel.com.
If you didn't include purchase protection with your order please email us at info@little-cubs.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
I've only received part of my order?
Due to high demand some items from your order may be fulfilled and shipped from seperate facilities meaning you may receive one of your items before the others. Check your order to see the fulfilment status. It's likely the rest of your order is on its way. If you haven't received all the items and are having trouble with your tracking information please contact us at info@little-cubs.com.
Will I be charged with customs and taxes?
International orders may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are for your account (tariffs, taxes, etc.). We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
I changed my mind, can I cancel my order?
If you purchased the Worry-Free Purchase Protection with your order - you can apply for a refund from Seel Inc here: https://resolve.seel.com/sezzle
You can also contact Seel Support at support@seel.com.
If you didn't include purchase protection with your order please email us at info@little-cubs.com within 12 hours of placing your order.
Please include your name, order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
***PLEASE NOTE: Orders that have all ready shipped can't be cancelled - you will need to go through the returns process once you receive your order.